Expert-led sessions on Amazon Connect, AWS, and contact center best practices
Join us for a comprehensive introduction to Amazon Connect, covering setup, configuration, and best practices for new implementations.
Explore advanced AI implementations including sentiment analysis, predictive routing, and custom ML models for contact centers.
Learn how to achieve PCI-DSS, HIPAA, and GDPR compliance in Amazon Connect with practical implementation examples.
A step-by-step guide to planning and executing a successful migration from traditional contact center platforms to Amazon Connect.
Learn how to create natural language IVR systems that understand customer intent and provide personalized self-service experiences.
Complete guide to integrating Amazon Connect with Salesforce, including CTI adapter setup, screen pops, and automated workflows.
Build powerful real-time dashboards using Amazon QuickSight, CloudWatch, and custom analytics solutions for contact center metrics.
Design and implement scalable, cost-effective contact center solutions using AWS Lambda, API Gateway, and serverless patterns.
Create seamless customer experiences across voice, chat, email, and social media channels with unified routing and history.
Complete beginner-to-intermediate series covering all aspects of Amazon Connect implementation.
Deep dive into artificial intelligence and machine learning applications for contact centers.
We offer customized webinars for your team on specific topics
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