Documentation

📞

Creating Your First Contact Flow

Learn how to build a basic contact flow with IVR, routing, and agent transfer capabilities.

⏱️ 20 min🎯 Beginner

🤖

Building a Chatbot with Lex

Create an intelligent chatbot that understands natural language and integrates with Amazon Connect.

⏱️ 45 min🎯 Intermediate

🔗

CRM Integration Setup

Connect Amazon Connect with Salesforce, ServiceNow, or your custom CRM in under an hour.

⏱️ 40 min🎯 Intermediate

Technical Documentation

📋 Architecture Guides

Reference Architecture for Enterprise Contact Centers
Multi-Region Deployment Patterns
High Availability and Disaster Recovery
Serverless Architecture Patterns
Security Architecture Best Practices

⚙️ Configuration Guides

Contact Flow Configuration Reference
Routing Profile Setup
Queue Configuration Best Practices
Hours of Operation Management
Agent Hierarchy and Permissions

🔌 Integration Guides

Salesforce CTI Adapter Setup
ServiceNow Integration Guide
Zendesk Integration
Custom API Integration Patterns
Webhook Configuration

🤖 AI & ML Guides

Amazon Lex Bot Development
Sentiment Analysis Implementation
Voice Analytics with Transcribe
Custom ML Models with SageMaker
Predictive Routing Setup

📊 Analytics & Reporting

Real-Time Metrics Configuration
Historical Reports Setup
QuickSight Dashboard Creation
Custom Analytics with Athena
Data Export and ETL Processes

🔒 Security & Compliance

IAM Roles and Permissions
Encryption Configuration
PCI-DSS Compliance Guide
HIPAA Compliance Setup
Audit Logging and Monitoring

API Documentation

Amazon Connect API Reference

Complete API documentation for programmatic control of Amazon Connect instances, users, and configurations.

Key Endpoints:

Instance Management
User Management
Contact Flow APIs
Metrics and Reports

View API Docs

Lambda Integration Examples

Code samples and best practices for integrating AWS Lambda functions with Amazon Connect contact flows.

Examples Include:

Customer Data Lookup
CRM Integration
Business Logic Processing
External API Calls

View API Docs

Streams API Guide

Build custom agent applications using the Amazon Connect Streams API for enhanced agent experiences.

Capabilities:

Custom CCP Development
Call Control
Agent State Management
Real-Time Events

View API Docs

Code Samples & Templates

💻

Lambda Function Templates

Ready-to-use Lambda function templates for common contact center scenarios.

PythonNode.jsJava

🎨

Contact Flow Templates

Pre-built contact flow templates for various use cases and industries.

JSON

🔧

Infrastructure as Code

CloudFormation and Terraform templates for automated deployment.

CloudFormationTerraform

📱

Custom CCP Examples

Sample code for building custom Contact Control Panel applications.

ReactAngularVue

Video Tutorials

🎬

Amazon Connect Setup Walkthrough

⏱️ 15 min

🎬

Building Contact Flows

⏱️ 25 min

🎬

Lambda Integration Tutorial

⏱️ 20 min

🎬

Salesforce Integration Demo

⏱️ 30 min