Transform your contact center with artificial intelligence and machine learning. Create intelligent, predictive customer experiences with real-time insights, sentiment analysis, and automated decision-making.
Leverage AWS AI services to automate, predict, and personalize every customer interaction
Build intelligent chatbots and voice bots that understand natural language and provide human-like interactions.
Understand customer emotions in real-time and route calls to appropriate agents based on sentiment.
Use machine learning to predict customer needs and route to the best-suited agent automatically.
Analyze call recordings for insights, compliance, quality assurance, and agent coaching opportunities.
Forecast call volumes, predict customer churn, and identify upsell opportunities with ML models.
Deliver personalized experiences based on customer history, preferences, and predicted needs.
We leverage the full suite of AWS AI services
Build conversational interfaces using voice and text. Create chatbots that understand natural language.
Convert speech to text automatically. Enable real-time transcription and post-call analytics.
Turn text into lifelike speech. Create natural-sounding IVR prompts in multiple languages.
Extract insights from text. Analyze sentiment, detect entities, and understand customer intent.
Intelligent search powered by ML. Help agents find answers quickly from knowledge bases.
Build custom ML models. Create predictive models for routing, forecasting, and personalization.
Define your AI roadmap, identify use cases, and create an implementation plan.
Build intelligent chatbots for voice and text channels using Amazon Lex.
Analyze call recordings for insights, compliance, and quality assurance.
Route customers to the best agent using machine learning predictions.
Build custom machine learning models for your specific business needs.
Extract insights from customer interactions using AI and machine learning.
AI-powered virtual agents that handle routine inquiries 24/7, reducing agent workload by 40%.
Detect customer frustration in real-time and escalate to supervisors or specialized agents.
Automatically generate call summaries and action items, saving agents 5-10 minutes per call.
Suggest next best actions to agents in real-time based on customer history and intent.
Identify customers at risk of churning and trigger proactive retention campaigns.
Identify upsell and cross-sell opportunities based on customer behavior and preferences.
Predict call volumes and optimize staffing levels using historical data and ML models.
Automatically score calls for quality, compliance, and agent performance.
Get personalized AWS and Amazon Connect consulting from certified professionals. Free initial consultation to discuss your project needs and goals.