1. Introduction
Kena Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Amazon Connect and AWS consulting services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name, and job title when you contact us or request services
- Business Information: Details about your contact center requirements, technical specifications, and project scope
- Communication Records: Correspondence, meeting notes, and project documentation
2.2 Automatically Collected Information
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
- Cookies: We use cookies and similar tracking technologies to enhance your experience
- Analytics: Website performance metrics and user behavior patterns
3. How We Use Your Information
We use the collected information for:
- Providing Amazon Connect and AWS consulting services
- Responding to inquiries and service requests
- Project planning, implementation, and support
- Sending service updates, technical documentation, and relevant information
- Improving our website and services
- Complying with legal obligations and protecting our rights
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- AWS: When implementing Amazon Connect solutions, we work within AWS infrastructure
- Service Providers: Third-party vendors who assist in delivering our services (hosting, analytics, communication tools)
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Secure AWS infrastructure for data storage and processing
- Employee training on data protection and confidentiality
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for 7 years after project completion for business and legal purposes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@kena.cloud
8. Cookies and Tracking Technologies
We use cookies for:
- Essential website functionality
- Analytics and performance monitoring
- Remembering your preferences
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites (AWS, Salesforce, ServiceNow, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including AWS's global infrastructure compliance.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: