Build scalable, cost-effective contact center solutions with AWS serverless technologies. Pay only for what you use, scale automatically, and focus on business logic instead of infrastructure management.
Modern, scalable, and cost-effective solutions for contact centers
Pay only for actual compute time. No charges when code isn't running. Reduce costs by 70% compared to traditional servers.
Automatically scale from zero to thousands of concurrent executions. Handle traffic spikes without manual intervention.
Focus on business logic, not infrastructure. Deploy code in minutes, not hours. Iterate quickly with rapid deployment cycles.
AWS manages security patches and updates. IAM integration for fine-grained access control. Encryption at rest and in transit.
Deploy across multiple regions for low latency. Built-in redundancy and fault tolerance. 99.99% availability SLA.
No servers to patch or maintain. AWS handles all infrastructure management. Focus on features, not operations.
Build custom Lambda functions for contact flows, integrations, and business logic.
Create RESTful APIs with API Gateway for integrations and custom applications.
Design event-driven systems using EventBridge, SNS, and SQS for real-time processing.
Implement serverless databases with DynamoDB, S3, and Aurora Serverless.
Set up automated deployment pipelines for serverless applications.
Monitor performance, optimize costs, and ensure reliability of serverless applications.
Lambda functions to sync data between Amazon Connect and Salesforce, ServiceNow, or custom CRMs.
Custom business logic in contact flows for routing, validation, and data lookups.
Process call data in real-time for dashboards, alerts, and business intelligence.
Send SMS, email, or push notifications based on call events and customer actions.
Serverless backend for Amazon Lex chatbots with business logic and integrations.
Automatically transcribe, analyze, and store call recordings using serverless functions.
Verify customer identity using Lambda functions and external authentication services.
Aggregate and transform contact center data for reporting and analytics.
Get personalized AWS and Amazon Connect consulting from certified professionals. Free initial consultation to discuss your project needs and goals.