Seamlessly connect Amazon Connect with your CRM, ERP, and business applications. Create unified customer experiences with real-time data synchronization, screen pops, and automated workflows across all your systems.
Connect your contact center with the tools your team already uses
Access complete customer history, interactions, and data from all systems in one place during calls.
Reduce handle time by 40% with instant access to customer data and automated workflows.
Keep data synchronized across all systems in real-time. No manual data entry or duplicate records.
Combine contact center data with CRM and business data for comprehensive analytics and insights.
Automate case creation, ticket updates, and follow-up tasks based on call outcomes.
Reduce operational costs by eliminating manual processes and improving agent efficiency.
Expert integration with leading platforms
Complete Salesforce integration with screen pops, CTI adapter, and automated workflows.
Integrate with ServiceNow for incident management, case routing, and ITSM workflows.
Connect Amazon Connect with Zendesk for unified customer support and ticketing.
Build custom integrations with any system using REST APIs, webhooks, and Lambda functions.
Keep customer data synchronized across all systems in real-time or batch mode.
Create custom screen pops that display relevant customer information when calls arrive.
Lambda functions call external APIs during contact flows for instant data lookup and updates.
Trigger actions in external systems based on Amazon Connect events using EventBridge.
Keep data synchronized between Amazon Connect and external systems in both directions.
Process large volumes of data in scheduled batches for reporting and analytics.
Receive real-time notifications from external systems via webhooks and API Gateway.
Stream contact center data to data lakes for advanced analytics and machine learning.
Build custom agent interfaces that integrate with multiple systems in a single view.
Single sign-on integration with corporate identity providers for seamless authentication.
Automatically display customer record from CRM when call arrives, showing history, open cases, and account details.
Create support tickets or cases in CRM automatically when calls end, with call details and notes.
Look up customer information in CRM during IVR to provide personalized greetings and routing.
Combine contact center metrics with CRM data for comprehensive customer journey analytics.
Automatically log all calls, chats, and interactions in CRM for complete customer history.
Route calls based on customer data from CRM, such as account tier, product, or issue type.
Get personalized AWS and Amazon Connect consulting from certified professionals. Free initial consultation to discuss your project needs and goals.